Privacy Policy for SureCare Websites

Effective Date: July 12, 2026
Last Updated: July 12, 2026

SureCare Management Group (“SureCare”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit any of our websites:

or when you request our services, obtain a quotation, submit an employment application, communicate with us, or otherwise interact with SureCare Management Group.

This Privacy Policy complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

1. About SureCare

SureCare Management Group is a Canadian company headquartered in British Columbia that provides professional facility support services across Canada.

Our services include:

Industrial Sanitation
Commercial Cleaning
Residential Cleaning
Building Janitorial Services
Building Maintenance
Post-Construction Cleaning
Demolition Services
Handyman Services
Staffing & Workforce Solutions
Training & Certification
Homecare Services

Although some of our websites focus on specific service divisions, this Privacy Policy applies equally to all SureCare-operated websites listed above.

2. Information We Collect

Depending on your interaction with us, we may collect the following information.

Personal Information

Full name
Company name
Job title
Email address
Telephone number
Mailing address
City and Province
Information submitted through contact forms
Communications you send us

Service Information

When requesting services or quotations, we may collect:

Property or facility information
Project specifications
Cleaning requirements
Scheduling preferences
Billing information
Safety or compliance requirements

Employment Information

If you apply for employment, we may collect:

Resume or Curriculum Vitae
Employment history
Education
Professional certifications
References
Availability
Licensing information
Eligibility to work in Canada
Other information voluntarily provided during recruitment

Technical Information

When you visit our websites, we may automatically collect:

IP address
Browser type
Device type
Operating system
Date and time of access
Pages visited
Time spent on pages
Referring website
Website usage statistics

This information helps us improve our websites and services.

3. How We Use Your Information

We use your personal information to:

Respond to inquiries
Provide quotations
Deliver requested services
Schedule work
Manage customer relationships
Process invoices and payments
Recruit employees
Evaluate employment applications
Improve our websites
Improve our services
Send requested information
Meet legal obligations
Detect and prevent fraud
Maintain internal business records

We collect only the information reasonably necessary for legitimate business purposes.

4. Cookies and Analytics

Our websites use cookies and similar technologies to:

Improve website performance
Remember visitor preferences
Analyze website traffic
Understand how visitors use our websites
Enhance user experience

You may disable cookies through your browser settings. Doing so may limit certain website functionality.

We may also use trusted third-party analytics providers to help us understand website usage and improve our online services.

This Privacy Policy applies to all SureCare-operated websites listed above. While each website may contain different content or service offerings, all personal information collected through those websites is handled according to this Privacy Policy.

5. How We Share Your Information

SureCare Management Group does not sell, rent, or trade your personal information.

We may disclose personal information to:

Employees who require access to perform their duties
Contractors working on our behalf
Website hosting providers
Information technology providers
Payment processors
Recruitment partners
Professional advisors
Government agencies or regulatory authorities where required by law

All third-party providers are expected to maintain appropriate privacy and security safeguards.

6. Employment Applications

If you submit a resume or employment application through any SureCare website or by email, your personal information will be used solely for recruitment, hiring, and employment-related purposes.

Applicant information may be retained for future employment opportunities unless you request its removal or applicable laws require deletion.

7. Data Retention

We retain personal information only for as long as necessary to:

Deliver our services
Meet legal obligations
Maintain business records
Resolve disputes
Enforce contractual agreements

When personal information is no longer required, it will be securely destroyed, deleted, or anonymized using appropriate safeguards.

Part 2 will continue with:

Security
Third-Party Websites
Your Privacy Rights
Children’s Privacy
International Data Processing
Changes to the Privacy Policy
Full Contact Information (including all offices and all four website addresses)

8. Security

SureCare Management Group takes reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include:

Secure website hosting
Restricted access to personal information
Password-protected systems
Secure business procedures
Employee confidentiality obligations
Regular monitoring of our information systems

While we strive to protect your personal information, no method of electronic transmission or storage can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the absolute security of information transmitted through the Internet.

9. Third-Party Websites

Our websites may contain links to third-party websites, social media platforms, industry organizations, or external resources for your convenience.

This Privacy Policy applies only to the following SureCare-operated websites:

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.

10. Your Privacy Rights

Subject to applicable Canadian privacy legislation, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Withdraw consent where permitted by law.
Request deletion of personal information where legally permitted.
Ask questions regarding our privacy practices.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

11. Children’s Privacy

Our services and websites are intended primarily for businesses and adults.

We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

12. International Data Processing

Some of our trusted service providers may process or store personal information outside Canada.

Where this occurs, your information may become subject to the laws of the jurisdiction in which it is processed. SureCare Management Group takes reasonable contractual and organizational measures to ensure that your personal information continues to receive an appropriate level of protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, services, legal requirements, or privacy practices.

When changes are made, the revised version will be posted on our websites together with the updated “Last Updated” date.

Your continued use of any SureCare website following the posting of changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have concerns regarding how your information has been handled, please contact us.

SureCare Management Group

Head Office

936 12th Street
New Westminster, BC V3M 4K6

Phone: (604) 553-2673
Fax: (604) 553-2674

Email: info@surecare.ca

Langley Office

200-20450 Fraser Highway
Langley, BC V3A 4G2

Phone: (672) 339-4395

Edmonton Office

3209 97 Street NW
Edmonton, AB T6N 1B7

Phone: (780) 244-0920

Calgary Office

1200-407 2 Street SW
Calgary, AB T2P 2Y3

Phone: (403) 390-8108

SureCare Websites

If you have questions regarding this Privacy Policy or our privacy practices, please contact us by email or telephone using the information provided above. We will make reasonable efforts to respond promptly and in accordance with applicable Canadian privacy legislation.